When the Westin
Charlotte opens its doors today for the first guests, it may mark a new
era for the center city.
From the
trademarked Heavenly Bed with white duvet to the martinis at the sleek
Bar 10 lounge to the Jerusalem sandstone in the lobby floor, the
Westin's managers hope to stamp their brand on a city that has lacked a
convention hotel.
"I think we will
raise the bar for the whole city," said Jon Kimball, the hotel's general
manager.
The $143 million
glass tower, the city's largest hotel, will bring more life to the
quieter south side of uptown with 700 rooms, a high-windowed lounge,
Ember Grille and outdoor cafe.
Across the
street from the Charlotte Convention Center, it will dispatch flocks of
visitors to the new shops and restaurants emerging at the nearby
Ratcliffe on the Green condominiums. It eventually will connect patrons
to an uptown arena under construction to the north and the entertainment
and shopping district of South End, once a trolley is running.
Not everyone is
cheering the Westin's opening, which was delayed four times since the
fall because of problems with rain and construction. For the city's
existing hoteliers, the 20 percent overnight jump in downtown hotel
rooms will only make lean times tougher.
"We always had
the biggest ballroom and the biggest hotel in all the city up until
tomorrow," said Jeffrey Fuller, general manager of the 613-room Adam's
Mark, four blocks from the Convention Center. "This will be a big change
in the hotel's life and in my life."
Fuller and some
other uptown hotel managers predict the Westin will cannibalize business
until at least 2004 because of a slowdown in business travel. From then
on, they are hoping it will draw new conventions to town that will lift
everyone's fortunes.
"It is easy to
argue there is no demand for those rooms," said Ben Thorman, general
manager for the 60-room historic Dunhill Hotel on North Tryon Street.
"The Westin is designed as a convention hotel; let's hope it draws in
conventions."
To a certain
extent, the hotel has already been a success. The Westin has enabled
Visit Charlotte, the former Charlotte Convention & Visitors Bureau, to
recruit larger meetings in the past year. The average size of a
convention booked in the city is up 21 percent year-to-date, to about
1,253 room-nights at a convention's peak, and growing.
For uptown
Charlotte, conventions and business travel may pose the most tourism
potential. Without San Antonio's Riverwalk or Denver's mountains or
Atlanta's nightlife, the city has less immediate appeal to vacationers.
But as home to two of the nation's top five banks and US Airways'
largest hub, it is an ideal business location. Moreover, happy
conventioneers sometime return to vacation with their families.
The city made
the hotel a priority in 1999, after losing a bid to lure the 2000
Republican National Convention, in part because of the lack of nearby
hotel rooms. It wanted the project enough to contribute $16 million
toward its construction.
Even as the
Westin was rising from the ground at Stonewall and College streets, the
hotel was changing the city's prospects.
"This gave us
something else to talk about," said Rex White, national director of
sales for Visit Charlotte.
The bureau's
nine-person sales force has been revisiting groups that overlooked
Charlotte, explaining how much easier it is to get conventioneers to and
from events and to book large blocks of rooms.
Standard rooms
go for around $149, while the rate for the two 25th-floor corner
presidential suites, named Polk and Jackson, is $750 per night. The
Westin's touches include high-quality sheets, dataports and flat-screen
televisions.
John Portman
Jr., the renowned architect who built Detroit's Renaissance Center and
Hyatt Regency Atlanta, designed the city's latest addition to the
skyline.
The hotel's main
restaurant features a two-course $29 prix fixe dinner menu. Bar 10 has a
European feel where sports junkies will have to share one discreetly
placed plasma TV screen.
Diane Hitzfeld
was impressed Tuesday when she got a glimpse at the $165,000 chandelier
inside the lobby. She had swung by to check out where she and 175 fellow
conventioneers from the Presbyterian Church in America will be staying
this June for their annual convention. The church, which has booked
1,000 rooms in the city, was drawn to Charlotte in part by the new
hotel.
Hitzfeld's not
concerned about scenery or nightlife. "When we plan a meeting it is to
do business," she said.
Managers at the
Westin say they are determined to set a standard for "contemporary
luxury." General manager Kimball recruited his lead chef and food and
beverage director from smaller resort properties such as Ritz-Carlton
and the Woodlands Resort Inn in South Carolina in his bid to create the
state's finest hotel and dining.
"Bar 10 will be
the focal point to the beginning of the professionals nightlife," said
Wayne Malagon, the food and beverage chief and manager of the hotel's
Ember Grille. "We want them to finish the deal down here, celebrate with
a martini. And if we do our job right they will finish it at Ember
Grille."
To get people in
the door, the Westin will host many local events, starting with its
grand opening Monday. Meanwhile, many uptown hoteliers are preparing for
tougher times.
"Our next 90
days are not as cheery and blissful as we would have hoped," said Fuller
at the Adam's Mark. "Hopefully it will be shorter term pain and
long-term gain."