Careers in CRE

Essential Duties and Responsibilities

• Aid with everyday facility management services, including continuous monitoring of all properties
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Ensure that clients are satisfied with the service provided
• Assess problems and take necessary corrective action in response to all inquiries and complaints regarding all properties
• Coordinate the service and repair of equipment with outside contractors
• Ensure that all building-specific maintenance and safety procedures are followed
• Communicate regularly with contractors, clients, and team members
• Aid with site inspections within the assigned portfolio of buildings
• Create work orders and assign work orders to subcontractors and vendors
• Monitor the status of open and closed work orders with the assigned party and report on the status of open work orders
• Request and review vendor bids, proposals, and work orders
• Make sure the final invoice price is accurate, and payments are processed in a timely manner
• Establish a written communication channel between all parties and ensure that it is recorded
• Measure and report key performance indicators against service level agreements

Core Competencies

1. Communicate well (oral and written) with clients and facilities management team
2. Client focused
3. Show initiative
4. Approach all projects with a sense of urgency
5. Manage multiple projects simultaneously
6. Detail oriented - thorough, accurate, organized, and productive
7. Financial knowledge - Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages
8. Time management skills - the ability to set goals, focus, organize, prioritize, communicate and delegate
9. Collaborate with a team

Education

• Required: High school diploma or a General Equivalency Diploma (GED)
• Preferred: Associates or bachelor's degree

Experience

• Previous customer service experience
• Drone experience preferred. Need to be able to operate a drone in urban environment to monitor land for activity and take pictures for property management
• Prior experience working in the facilities/property management, commercial real estate or professional services industries (preferred)

Additional Qualifications

• Knowledge of computer software programs and base building systems
• Proficiency in Microsoft Office Suite (MS Word, Excel, and PowerPoint)
• Exhibit a demonstrated ability to exercise good judgment
• Excellent interpersonal skills
• Work a flexible schedule as needed, including overnight travel and being on call after hours and on weekends

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

As described here, the physical requirements of this position are representative of those that must be met by an employee to successfully perform its essential functions.

• Must be able to lift up to 50 lbs. from time to time
• The employee is expected to communicate with others and exchange accurate information on a regular basis, operate a computer and other office productivity equipment, move around the workplace, remain in a stationary position for up to 90% of the time, and extend hands and arms in any direction while performing the duties of this job